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FAQ

Common questions about our products, orders and delivery, bespoke projects and our work with companies and institutions.

Paper Love products

What is in the Paper Love shop?

The Chocolate, Chocolate Canvas, Earth-Tone, Earth-Tone Matte and Vintage notebooks, the Sienna and Inca planners, the Eco sketchbook and a few accessories: a brass ruler, a warm grey pencil and black marble wrapping paper. All of them are designed by Magdalena Tekieli.

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What paper are the notebooks and planners made of?

Earlier Paper Love collections are printed on 100% recycled paper. The newest notebooks and planners use 90 g EU Ecolabel paper and endpapers made of 120 g cocoa paper, in which up to 15% of virgin cellulose is replaced by cocoa bean husks. The cocoa paper is FSC certified and contains 40% post-consumer recycled fibre.

Is the paper eco-friendly?

Yes, we choose paper with care for the environment. The cocoa paper in the endpapers is made with EKOenergy, is GMO free and has a 20% lower carbon footprint. The Vintage notebook has 110 g acid-free paper, 100% recycled, and endpapers made from kiwi fruit waste. The Eco sketchbook, the Inca planner and the wrapping paper are 100% recycled.

What size are the notebooks and how many pages do they have?

Notebooks and planners are A5 (148 × 210 mm). The Chocolate, Chocolate Canvas and Earth-Tone notebooks have 160 dot grid pages, the Vintage notebook 160 blank pages and the Sienna planner 184 pages. The Eco sketchbook measures 260 × 180 mm and has 200 pages. Full details are listed on each product page.

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Are the planners dated?

The Grasse and Inca planners are undated: you can start them at any moment and write in the dates and months yourself. The newest Sienna planner has daily and weekly schedules and a yearly calendar.

Do the notebooks lie flat when open?

Yes. The Sienna planner, the Chocolate and Earth-Tone notebooks and the Inca planner are bound so that they lie flat, and the Vintage notebook has an open binding sewn with thread.

Does a Paper Love notebook make a good gift?

We think so. Most of the notebooks and planners have gold foil hotstamping on the cover and an envelope inside for small keepsakes. You can wrap them in our black marble wrapping paper, sold in 500 × 700 mm sheets. For gifts with your company's logo, see our bespoke projects.

More: Collaboration
Can I personalise a notebook from the shop?

The online shop sells the products as shown on their pages. Ready-made Paper Love notebooks, planners and sketchbooks can be personalised to order: we can emboss a logo or pattern on the cover, also blind, apply gold or silver foil, print a pattern or add a band with your logo. Tell us in the enquiry form what you need and how many pieces, and we will let you know what we can do.

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Do you make calendars?

We design calendars to order: book, wall and desk calendars for institutions and companies, for example for MOCAK, Centrum Bankowo-Finansowe Nowy Świat and the Town of Zakopane. Our own designs include the Deskplanner desk calendar on a wooden stand.

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Where are Paper Love products made?

The newest Paper Love notebooks and planners are made in the European Union by Magdalena Tekieli Design, Kraków, Poland.

Orders and payment

How do I order?

Add products to the cart, enter your details in the order form, choose InPost delivery and pay online with Przelewy24 (BLIK, online bank transfer or card). We ship the parcel once the payment is received. Until online sales start, you can order by e-mail at magdalena@tekieli.pl or by phone at +48 606 480 143.

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How long do I have to pay?

The payment deadline is shown in the order form and in the order confirmation, and it is at least 24 hours. We send a reminder before it passes. An order that is not paid on time is cancelled automatically.

Do I need an account?

No. You place an order without creating an account: you only need your name, e-mail address, phone number and delivery details.

Is there a minimum order?

Only for some products, for example wrapping paper and pencils. The minimum number of pieces is shown on the product page and the cart will remind you of it.

Can I get an invoice?

Yes. Fill in the invoice section of the order form: company name, tax ID (NIP or EU VAT number) and the invoice address, which can differ from the delivery address.

Do you take wholesale orders?

Yes. Retail and wholesale orders are taken by e-mail at magdalena@tekieli.pl. Tell us which products and quantities you need and we will reply with the terms.

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Delivery

How do you ship?

We ship within Poland with InPost: to a Paczkomat parcel locker or PaczkoPunkt pickup point, or by InPost courier to your address. You can see the delivery options and their cost in the cart and in the order form before you place the order.

How much does delivery cost?

The cost depends on the delivery method. You can see it in the cart and in the order form before you place the order. If there is free delivery above a certain amount, the order form shows the threshold.

When will my order be shipped?

We ship within the time shown on the product page, counted from the day the payment is received. Once the parcel is on its way, you will receive an e-mail with the tracking number. Delivery time depends on InPost.

How can I check my order status?

The order confirmation has a link to the order status page, which shows the payment, fulfilment and the InPost tracking number. Once the parcel ships, you will also receive an e-mail with a tracking link.

Do you ship abroad?

Through the online shop we deliver within Poland only. If you want to order from abroad, write to magdalena@tekieli.pl and we will agree on the delivery and its cost.

Returns and complaints

Can I return a product?

Yes. You have 14 days from receiving the parcel to withdraw from the contract without giving a reason. The easiest way is the form on the withdrawal page, linked in the footer of every page. We refund the payment, including the cost of the cheapest delivery option, within 14 days of receiving your statement; we may wait until the product is back with us or you send proof of posting. You send the product back at your own cost to Magdalena Tekieli Design, ul. Ważewskiego 33G, 30-499 Kraków, Poland. Products made to your specification, such as personalised stationery, cannot be returned.

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What if a product is damaged or faulty?

We are liable for a lack of conformity that becomes apparent within 2 years of delivery. Write to magdalena@tekieli.pl or send a letter to our address with your order number, a description of the problem and, if possible, photos. We reply to complaints within 14 days and cover the cost of sending the product back and of sending a repaired or replacement product.

More: Terms of sale

Bespoke projects

Can you make notebooks or planners with our logo?

Yes. Magdalena Tekieli designs notebooks, planners and calendars for institutions and companies, including the Jagiellonian University, MOCAK and Coca-Cola. Describe your project in the enquiry form.

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What is the difference between a design from scratch and a personalised product?

Designing from scratch covers the whole product: format, paper, cover, inside pages and finish, so the inside can hold your own pages or a calendar with the dates that matter to you. Personalisation starts from a ready-made Paper Love notebook, planner or sketchbook and changes only what carries your mark: a logo, a pattern, a band or a sleeve.

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What can be personalised?

The cover, colours and content: your logo, your own pages and inserts. We work with recycled paper and paper with FSC and EU Ecolabel certification, gold, silver and coloured foil hotstamping, patterns screen printed by hand, letterpress and calligraphy, and we can add envelopes, rulers, bookmarks and perforated cards inside.

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How does a bespoke project work?

It starts with your enquiry: what you need, who it is for, how many pieces and by when. We suggest the format, paper, cover and finish, design the product and send it to you for approval. Before the whole run starts, you check a sample: colours, paper and finish. Then we produce the run and deliver it to the address you give us.

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What should I include in my enquiry?

What you need and who it is for, how many pieces and by when. If you already have a logo, colours or content, mention them or send them by e-mail to magdalena@tekieli.pl. We usually reply within one business day, with ideas and a quote.

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How many pieces can you make and how long does it take?

We make short series and larger runs. The quantity and production time depend on the project. Tell us what you need, how many pieces and by when, and we will reply with ideas and a quote.

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Do you design wedding stationery and invitations?

Yes: invitations, wedding stationery and personal gifts, such as a diary designed for one person or one occasion. For example, invitations with gold letterpress on handmade paper and calligraphy on the envelope, or kraft paper invitations with wax seals and table numbers. We also style whole receptions: in Tuscany we designed the stationery and the table setting, on handmade paper dyed to order and with gold foil hotstamping.

More: Tablescape & Event Styling

Working with companies and institutions

Who do you work for?

Museums, cultural institutions and festivals, universities, banks, public institutions and local government, private companies and large corporations, as well as private clients. Our clients include the Jagiellonian University, the Academy of Fine Arts in Kraków, MOCAK, the National Centre for Culture, the Chancellery of the President of Poland, the Town of Zakopane, Coca-Cola and International Paper.

More: Projects
Do you design corporate gifts and event stationery?

Yes. Corporate gifts and conference kits: a notebook, planner, bookmark, ruler and pencil in one set, as well as objects beyond paper, like the memory game in a wooden box for Coca-Cola. For conferences, festivals, anniversaries and launches we design notebooks, invitations and small items, such as the personalised stationery for Gdynia Design Days.

More: Gdynia Design Days
Can you design a notebook or planner for our brand to sell?

Yes. We design brands' own notebooks and planners, such as “Dziennik Małych Wielkich Rzeczy”, a diary for mums in a gift box for Coodo for Kids. Magdalena Tekieli has also brought her own products to market, such as the Deskplanner and the Grasse and Eco planners, from the idea, through the choice of paper and finishes, to production and packaging.

More: Commercial launches
Do you design packaging and paper with a logo?

Yes: boxes, wrapping paper with your brand's logo, tags and stamps, as well as branding packs, where notebooks, stationery and packaging share one visual identity. One example is the wooden Deskplanner box with a burnt-in logo, wrapped in paper with the brand logo.

More: Paper Love Deskplanner
Where can I buy the products designed for the Jagiellonian University or MOCAK?

The Paper Love UJ notebooks and planner are sold by the Jagiellonian University in its online shop and its shop at ul. Jagiellońska 15 in Kraków. The Paper Love MOCAK series is available at the museum's MOCAK Bookstore. Our shop sells Magdalena Tekieli's own Paper Love collection.

More: Jagiellonian University in Kraków

Selected projects

What have you made for universities?

For the Jagiellonian University: a notebook with a collage cover of illustrations from the Jagiellonian Library collection, a navy planner with the university crest in gold foil and a Japanese-style button and cord fastening, and Chocolate notebooks in cloth covers. For the Academy of Fine Arts in Kraków, where Magdalena Tekieli studied, the Paper Love ASP Planner.

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What have you made for museums and cultural institutions?

For MOCAK, a Paper Love series: a calendar, notebook, planner and sketchbooks. For the National Centre for Culture, a planner with a red striped cover; for the Polish Film Institute, a notebook; and for the Gdynia Design Days festival, personalised stationery in the festival's visual identity.

More: MOCAK Museum of Contemporary Art in Kraków
What have you made for companies?

For Coca-Cola, a memory game in a wooden box and a plywood eco holder. For International Paper, a black notebook with the white logo and black and white diagonal stripes inside. For Centrum Bankowo-Finansowe Nowy Świat, a book calendar; for the DMS law firm, a notebook with a blind-embossed logo in a black slipcase; and for New Order Warsaw, a notebook with a button and cord fastening and gold foil lettering.

More: B2B projects
Do you work with public institutions?

Yes. For the Chancellery of the President of Poland, a Paper Love Eco notebook and bookmark for the First Lady's initiative “Eksperci pytają Młodych”. For the National Centre for Research and Development, a notebook; and for the Town of Zakopane, a book and wall calendar with works from the “Moje Zakopane” painting competition, screen printed in two colours and finished with hotstamping.

More: Chancellery of the President of the Republic of Poland
Do you design anything bigger than stationery?

Yes. For “Pociąg do czytania”, a reading campaign by the National Centre for Culture and Polish State Railways, Magdalena Tekieli designed a reading zone with bookcases shaped like the letters C, Z and Y and an ellipsis of round shelves. It stood in the main halls of stations across Poland, including Warszawa Wschodnia, Kraków Główny and Gdynia Główna. A tote bag and a book sleeve were designed in the same CZY... identity.

More: National Centre for Culture

Magdalena Tekieli and other designs

Who is Magdalena Tekieli?

A designer who graduated from the Faculty of Industrial Design at the Academy of Fine Arts in Kraków and also studied at the Academy of Fine Arts in Ljubljana. She founded the Paper Love brand and designs things made of paper, fabric patterns, everyday objects and furniture.

More: About
Do you design fabric patterns?

Yes. Magdalena Tekieli designs patterns for fabrics, for example for Coodo for Kids muslin swaddles and blankets, including the Secret Garden collection. If you are looking for patterns for your brand, describe your project in the enquiry form.

More: Coodo for Kids
Do you design 3D objects and gifts for brands?

Yes. For Coca-Cola Magdalena Tekieli designed a memory game in a wooden box with a sliding lid and illustrated plywood tiles, and a plywood eco holder with a rope handle. Her own designs include the Deskplanner desk calendar on a wooden stand, sold in a wooden box.

More: Coca-Cola Poland
What other stationery do you design?

Besides notebooks and planners: book, wall and desk calendars, invitations and wedding stationery, branding packs (notebooks and stationery in one visual identity) and wrapping paper. The black marble wrapping paper is available in the shop.

More: Projects
Do you also design furniture?

Yes. Magdalena Tekieli's furniture, including pieces for Sony and Raffles Europejski Warsaw, has its own website.

More: Magdalena Tekieli furniture
Do you design everyday objects?

Yes. With Tekieli Broom & Brush, Magdalena Tekieli designed the Red hat brush: a household hand brush in natural wood and coconut fibre with a matching wooden dustpan and a cord loop for hanging it on the wall.

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Where has Magdalena Tekieli's work been published?

Among others in Vogue Polska Living, Casa Vogue Brasil, ELLE Decoration, The Sunday Times and Label Magazine. Scans from the print editions are on the Press page.

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